As part of the design team for the Amex Travel App, I worked across multiple flows where clarity, scalability, and trust were essential. Here are three areas I focused on that highlight my systems thinking, collaboration within enterprise constraints, and user-centered design approach.
I designed a Profile and Notification system to bring personalization into the app — giving users control over what they see and when. My proposed designs anticipated cross-channel consistency and granular user control. The shipped MVP was pared down, but the underlying architecture I mapped out gave the team a clear path for future rollouts.
I mapped out complex hotel booking scenarios — multiple rooms, varying stay lengths, different traveler types — to stress-test edge cases before they reached production. Engineering constraints ultimately led to a simpler shipped flow. The tradeoff was worth it: by identifying what could break early, I helped the team ship a booking experience that handled the most common paths cleanly while flagging where we'd need to scale next.
Car rentals are one of the highest-friction flows in travel — confusing pricing, buried fees, unclear logistics. I focused on transparency: a clear Important Information bottom sheet, an upfront Total Cost breakdown, and surfaced accessibility details like airport shuttle pickup. In an enterprise app serving millions of cardmembers, these small details compound into trust.
